We keep on monitoring information from the relevant authorities.
Please be assured that we’re working through the impacts of all issues related to the Coronavirus (COVID-19) situation. The Australian Government Health Department's Coronavirus (COVID-19) health alert is updated regularly.
We wish everyone healthy and safe and encourage you to follow the guidance of the Australian Health Department.
If you have any issues with your electricity or gas supply, please contact your distributor. Your distributor can give you more information and an estimate of when the problem will be fixed.
If you’re moving house, or need to renew your plan, you can do this easily online 24/7.
Paying your bills
We understand that these are uncertain times financially. A Covid-19 financial support program is being implemented to provide relief to residential and small business customers that have been affected and are unable to pay their bills.
For those who require assistance or are falling under hardship, a range of payment options have been made available.
You will continue to receive your bills as normal whilst undergoing assistance or hardship however you will not be disconnected.
If your circumstances have changed or you need assistance paying your account, you can: