Feedback & Complaints

Letting us know about your experience with us helps to improve the way we do business in our systems, policies, and procedures. If you have feedback or an issue you'd like us to resolve, contact us by sending an email to support@covau.com.au or call us at 1300 689 866 to discuss how we can work together.

What can you do if you are not satisfied with the outcome?

If you are not satisfied with the outcome of your complaint, we will tell you about other options available to you, including:

Energy & Water Ombudsman.

Fair Trading NSW – 13 32 20 (8.30 am to 5 pm, Mon – Fri).