Feedback & Complaints

Letting us know about your experience with us helps to improve the way we do business in our systems, policies, and procedures. If you have feedback or an issue you'd like us to resolve, contact us by sending an email to or call us at 1300 689 866 to discuss how we can work together.

What can you do if you are not satisfied with the outcome?

If you are not satisfied with the outcome of your complaint, we will tell you about other options available to you, including:

Energy & Water Ombudsman.

Fair Trading NSW – 13 32 20 (8.30 am to 5 pm, Mon – Fri).

All our customers have the right to contact the Energy & Water Ombudsman at any time.

The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas, and water providers.

For more details, please refer to our Standard Complaints and Dispute Resolution Policy.

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