Faults & Emergencies

If you or are anyone else is in life threatening danger, please contact 000 immediately

Your energy supply is maintained by the local electricity and gas distributors in your area. Please contact your relevant local distributor directly to report problems.

Enter your postcode to find your local distributor

then refer to the information in the table below for distributor contact details in your state.

If you are not sure who is the distributor for your area,
please contact customer service on 1300 689 866

Distributor contact details

NSW energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

DistributorDistribution Zone (areas served)NMI prefixes24 Hours Fault NumbersGeneral NumberCurrent Outages
Essential Energy
(formerly Country Energy)
www.essentialenergy.com.au
Essential Energy covers most of regional and rural New South Wales, including Albury, Bathurst, Dubbo, Grafton, Port Macquarie, Queanbeyan, Tamworth and Wagga Wagga.400, 420, 440, 45013 20 8013 23 91Current Outages
Ausgrid
(formerly Energy Australia)
www.ausgrid.com.au
Sydney, Central Coast and Hunter regions of New South Wales, including Sydney, Barry, Merriwa, Nelson Bay, Scone and Waterfall.41013 13 8813 13 65Current Outages
Endeavour Energy
(formerly Energy Australia)
www.endeavourenergy.com.au
Sydney's Greater West, the Southern Highlands and the Illawarra, including Blacktown, Campbelltown, Liverpool, Parramatta, Penrith and Wollongong.43113 10 0313 37 18Current Outages
Jemena (Gas)
www.jemena.com.au
Sydney, Newcastle, Central Coast. Wollongong and parts of country NSW.13 19 091300 137 078Current Outages

VIC energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

DistributorDistribution Zone (areas served)24 Hours Fault NumbersGeneral NumberCurrent Outages
Citipower
(www.powercor.com.au)
Citipower covers the Melbourne CBD, Yarraville, Moonee Ponds, Carlton and Abootsford.13 12 801300 301 101Current Outages
Ausnet Services Electricity
(previously known as SP Ausnet) (www.ausnetservices.com.au)
Ausnet Energy covers the eastern side of Victoria, including Ringwood, Croydon, Lilydale, Caufield, Warragul, Hallam and Pakenham.13 17 991300 360 795Current Outages
Jemena
(www.jemena.com.au)
Jemena covers the area to the north west of the Melbourne CBD, incuding Broadmedows, Mickleham, Yuroke, Campbellfield and Thornbury.13 16 261300 131 871Current Outages
United Energy
(www.uemg.com.au)
United Energy covers the area of Mornington Peninsula, including Rye, Arthurs Seat, St. Andrews Beach, Tootgarok and Balnarring.13 20 991300 131 689Current Outages
Powercor
(www.powercor.com.au)
Powercor covers the vast area of the western part of Victoria, including Ballarat, Black Hill, Ingliston, Dales Creek, Buninyong, Kooroocheang, Dunach and Stony Creek.13 24 1213 22 06Current Outages
Australia Gas Networks
(previously known as Envestra) (www.envestra.com.au)
Envestra covers some of Melbourne CBD and the area to the east of the Melbourne CBD, including Echucha, Shepparton, Benalla and Moe.1800 676 3001300 001 001
Ausnet Services Gas
(previously known as SP Ausnet) (www.ausnetservices.com.au)
Ausnet Energy covers some of the Melbourne CBD and the area to the west of the Melbourne CBD, including Geelong, Ballarat, Bendigo, Horsham and Portland.13 67 071300 360 795Current Outages
Multinet
(www.uemg.com.au)
Multinet covers some of the Melbourne CBD and the area to the West of Melbourne CBD, including Kew, Doncaster and Emerald.13 26 911300 887 501

QUEENSLAND ENERGY FAULTS & EMERGENCIES

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

DistributorDistribution Zone (areas served)24 Hours Fault NumbersGeneral NumberCurrent Outages

Electricity

Energex
(www.energex.com.au)
Energex covers an area of South East Queensland stretching from the NSW border in the south to Gympie in the north. This includes the major population areas of Brisbane, the Gold and Sunshine Coasts, Ipswich, Redlands, Logan and Moreton Bay.13 62 6213 12 53Current Outages

GAS

Australian Gas Networks
(www.australiangasnetworks.com.au)
The AGN Queensland gas distribution network covers separate areas in the Brisbane region (Brisbane CBD, north of the Brisbane River and Ipswich) and Northern Region (Rockhampton and Gladstone).1800 898 2201300 001 001
Allgas
(www.allgas.com.au)
The Allgas Gas Network covers part of the Brisbane area (south of the Brisbane River) and the Gold Coast (extending into northern NSW). It also covers the inland city of Toowoomba and the town of Oakey.1800 427 5321300 001 001

SOUTH AUSTRALIA ENERGY FAULTS & EMERGENCIES

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

DistributorNMI prefixes24 Hours Fault NumbersGeneral NumberCurrent Outages

Electricity

SA Power Networks
20013 13 6613 12 61Current Outages

GAS

Australian Gas Networks SA
N/A1800 898 2201300 001 001

AUSTRALIA CAPITAL TERRITORY ENERGY FAULTS & EMERGENCIES

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

DistributorDistribution Zone (areas served)24 Hours Fault NumbersCurrent Outages
Evo Energy
(www.evoenergy.com.au)
Citipower covers the Melbourne CBD, Yarraville, Moonee Ponds, Carlton and Abootsford.13 10 93Current Outages

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