There are specific timeframes for meter installation in different scenarios:
(1) New connection is required:
The meter will be installed by the date that we agreed on; or within 6 business days from the day that we are informed the supply connection is completed on your site.
(2) A connection alteration is required:
The meter will be installed by the date that we agreed on; or within 15 business days from the day that we received and confirmed your application.
(3) No new connection or alteration is required:
The meter will be installed by the date that we agreed on; or within 15 business days from the day that we received and confirmed your application.
Please note that the above timeframes won’t apply if:
- You have not entered into an agreement with us for the meter to be installed
- You’ve provided us with incorrect information for the application
- The site is not safe to enter or we are prevented from entering the property
- The site is not ready for meter installation
- The connection service is not completed
- The meter installation may interrupt the supply of another retailer’s customers
- You have entered into an aggregated electricity consumption agreement that specifically says the time frames don’t apply
The standard timeframes will be resumed once we have been informed that the above exceptions are resolved.