Award Winning
ELECTRICITY AND GAS PROVIDER
TOP GOOGLE RATING
Our Google average is one of the highest Google ratings of any energy retailer in Australia.
Over 992 reviewers think we’re awesome and rate us for taking care of them.
Signed up with CovaU through the Energy comparison website and the service so far has been excellent. I dealt with their customer care officer Maureen who was very helpful with getting the connections sorted before we moved in.
Mark Adlaon was very friendly and helped me staright away, great price and service
I have been assisted by Teo and Neil for moving from my old provider to CovaU. They're very helpful. The set up account was smooth and easy. The rate they're offering is very very good as well.
My experience with CovaU Energy so far has been very positive. I did an "Energy compare" on VIC gov website and found their price was good and therefore applied on line, then the second day I call their customer service number, Maureen answered my phone and she was responsive, she helped me get electricity connected quickly and sent email to keep me posted and follow up to see if I had any other needs. Hope they can keep electricity and gas price competitive.
Spoke with Mark--very helpful, considerate and easy to talk with. It made our business a breeze. Agents like Mark have really affirmed our choice to go with CovaU. 10/10.
Arianne has been very helpful and prompt in her responses. She followed up as she said she would and helped me through signing up with CovaU. She’s corteous and professional. Thank you Arianne.
Brigitte was really helpful and patient with me and left me feeling very positive about CovaU.
I experienced a great service from Mark today. He expertly assisted me over the phone in signing up for a CovaU offer, verified my details and called me back to sign me up for a direct debit facility once my application was processed. All done within an hour. Great and speedy customer service! Well done, Mark!
Some dodgy operator tried to sign me up to Covau when it wasn't my intention. So when I received an email saying that an account was opened for me, I quickly called Covau's customer service line for clarification. Maureen was extremely helpful and understanding, and immediately submitted a ticket to cancel the account. She assured me that since it was within the cool-off period, I won't be charged anything, which was reassuring. Professional and efficient customer service from Maureen.
CovaU covered me! I recommend to cover you!I have recently changed my domestic gas service provider to CovaU. Their pricing was far better than other providers. I have found my interactions with them to be friendly, efficient and helpful. I must single out Mark A for his outstanding customer service. It is refreshing to speak with someone that is happy, enthusiastic and wants to help. I would definitely recommend CovaU for you gas needs.
This was some of the best customer service ever! Nothing was too much effort for Mark, thank you! You are an asset to this organisation!
I contacted CovaU Energy as their rates were so much better then my current supplier. My chat with Mark was easy and he understood my frustration as a dog owner in getting an actual meter reading. I am happy to say the meter was read within 48 hours of our chat. Thank you Mark. Nicholas
In the process of signing up with CovaU and Maureen has been helpful and effective in resolving my concerns. She's quick in understanding my questions and suggested a solution promptly. Also, I always have my calls answered so that's another good thing.
With being scamed,I rang CovaU to see if the person on the phone was from CovaU. I have not recived an invoice from elec. or gas. I am happy to be able to phone CovaU and find out that it is my gas bill. thank you for the time to answer my problem.
I spoke with Maureen this morning and she solved my problem very quickly and efficiently. Her clear and bubbly voice was a pleasure to hear.
Just signed up with Covau for my electricity and gas. Thank you Maureen for her helpful info and prompt reponse to my queries. Good work.
Maureen was very helpful with my concerns thank you so much with your service
thank you maureen of customer service for helping me in my account.
Mr Sky has given me a very friendly support to activate my gas system & electricity system. Highly appreciated the great support.
CovaU Energy were quick to help me with my account issues now I’m on the best deal. Thanks to Jasper Peña.
Great Service.I dealt with Christian who went out of his way to make sure i got the best rates. Then was passed to Mark to verify details etc and again received great service.At this point i have no hesitation in recommending CovaU to anyone looking for better rates on their electricity and gas.
Just joined CovaU. Had an issue changing from the temporary password, Maureen was helpful with identifying the issue (on their end). Was able to log on. Rates seem good, we will see how the rest of the journey goes from here, first experience wasn't great, so hopefully its just a one off anomaly and it was a good choice to migrate, fingers crossed.
Good service from CovaUCouple of months ago I switched to CovaU because their rates for electricity and gas were very attractive.The last bill advised me I can have even better rates for electricity. I called them and the service I received from Ana was exceptional. She could not hear me at all so she called me back without any delay and offered me better rates. Very professional and friendly service. I'm really impressed
Today I called covau about my account.The consultant was Mark who was really kind and explained it well so I could understand.
Maureen provided excellent service in resolving billing issues with my utility bills. Despite encountering two significant errors from Covau on my electricity and gas bills, Maureen's assistance and commitment convinced me to stay with the covau. Her professionalism and dedication were truly exceptional, saving me time and frustration. I am grateful for her outstanding customer service and positive experience with Covau, largely thanks to her efforts. Maureen is a valuable asset to the Covau
Bhrigette Galvez was excellent she managed to sort out the account details as per my request and most importantly she has patience, although she had to go back and forth to sort out the issues. Keep up the good work. Thank you
Maureen did an outstanding in job in expediting my transfer request for my gas account, given the dependency on my previous utility provider to conduct a meter reading. She was extremely pleasant, quick in resolving my query and very very professional in her approach. Uber 5 Stars for excellent customer service. Wish all other Australian companies would train their staff in a similar manner. Will be referring other clients to Maureen as I've already referred my mum to COVAU.
The reason I'm giving 5 stars here because of the professionalism and politeness of their call centre support representative (Christian G).Although it's for my electricity cancellation request, Christian managed my call well with respect and promptly manner. My gas is still with CovAU though. He is an asset in CovAU support team and deserved a 5 star review from me. Thank you!
Just joined CovaU and had a query. Maureen answered it promptly and efficiently was VERY patient with me as I tried to work my way through what was required of me. Very happy so far.Only criticism was that the call centre was very noisy and I could hear a colleague of Maureen talking.
My name is Tim Murphy. I recently contacted Covau regarding gas and electricity connection. I was very lucky to have Mark Adlaon assisting me. He was extremely helpful as well as being efficient when dealing with my requirements. He made me feel secure in the fact that that the services would be restored quickly and problem free. That is exactly what transpired; services were restored to the property when Mark informed me that they would be. Regards Tim Murphy.
Great customer service from Mark Adloan. Resolved issue with the account quickly.
Maureen from the customer support did a great job to resolve the issue with my online account. The issue is resolved directly within minutes. Really great customer support team.
Contacted CovaU to change electricity providers from Lumo (after Lumo increased my usage rate by 72%, and supply charge by 33%). Painless and straight forward process - took maybe 10 mins. Both of the consultants I spoke to couldn't have been more helpful.
Thank You Maureen for your help today it was a pleasure dealing with you and the service. from Cover you I will be recommendingCoveyou to all my friends and Family you answered all my issues with patience. and expertly.again, thank you for your help.Giovanni Ferracane
This is my first move to Melbourne from my home country and Covau team - Mauren is very helpful and supportive during my registration and account set up. Very satisfied & nice job!
Wish everyone I encountered at a call centre was as helpful as Mark. He made the experience 5 star.
I rang CovaU to verify transaction about my invoice. The connection was made right away without waiting time with Mark Adlaon, who was extremely professional and helpful. He listened to my request well, and immediately noted what I wanted and helped me.
I was very happy with the customer service from Maureen. She helped me set up my account online as I am a new customer. She was able to answer all my questions and sort out any queries I had.
I rang CovaU about a confusing text message I got from my current gas provider about my transfer to CovaU. I very promptly got in touch with Mark Adlaon, who was extremely professional and helpful. He had the most amazing customer service manner I have ever experienced.... wish all online calls to other companies were handled with this professionalism. I highly endorse CovaU.
Ana has been helpful in assisting me to sign up with CovaU Energy. She guided me through patiently and it was done very quickly and efficiently.
Maureen Tingson was very helpful and successfully assisted me with my queries.
Called customer service with a question. Spoke to Mark. Super helpful and I learnt what I needed to very quickly. Happy so far.
Maureen helped me to switch the gas plan, very patient and professional, top notch customer support.
I had the pleasure of speaking with Mark A. today. His exceptional professionalism and unwavering patience made my customer service experience truly outstanding. He went above and beyond to resolve my issue promptly and with a genuinely caring attitude, leaving me completely satisfied.
Every time I have called up the company the staff have been extremely helpful and the wait times are very low. Maureen helped me with my concession validation for my account and was quick and helpful with my enquiry. The staff are friendly and easy to talk to about any concerns or questions you have.
I had a wonderful experience with the customer service of this company. They were very friendly, helpful, and professional. They answered all my questions and resolved my issues quickly and efficiently. They went above and beyond to make sure I was satisfied with their products and services. I highly recommend this company to anyone who is looking for quality, reliability, and excellent customer service. They deserve more than 5 stars! 😊
I had to contact Covau to sort out some issue regarding setting up the account. Maureen was very helpful and supportive throughout the whole process. She followed up thoroughly my queries and sorted out the issue. It was a good experience dealing with such a helpful person.
COVAU has great customer service, I was able to ring the customer service people and get invaluable information, he was lovely to speak to and guided me through their website on selections to create a new account.The chat officer (Maureen) was indeed very helpful in answering all my further queries.I recommend COVAU to those seeking new energy supplier options.Mahendra Kapoor
I spoke with Arianne from CovaU. She was helpful, informative and showed initiative for resolving issues.I highly recommend her and CovaU to my friends and family.
I had to contact Covau to sort out some issues re my concession card. Maureen was very helpful and supportive throughout the whole process. She followed up thoroughly my queries and kept a record of all our conversations. It was a good experience dealing with the same person over few weeks which made the follow up easier and achievable.
I recently changed over to CovaU Energy to save money for the ever increasing energy prices. I was dealing with a wonderful Customer Service representative Maureen T who diligently helped me set up direct debits to suit my arrangements. She was prompt and thorough in her actions which made the switch so much easier. Highly recommend CovaU.
I have been a customer of CovaU since 2018 and have always had excellent experience with their customer service. It wasn't any different during my recent interaction with Maureen from the customer service. My requests for cancellation of electricity and gas services were promptly processed and all details were clearly explained.
I recently had the pleasure of interacting with a wonderful customer service representative (Maureen T.), and I must say that it was an exceptional experience. From the moment I connected with her, she exuded warmth and positivity, and she went above and beyond to assist me with my inquiry. She listened attentively to my concerns and provided me with clear and concise solutions. Her communication skills were excellent, and she made me feel like a valued customer throughout the entire interaction. Thanks to her exceptional service, my issue was resolved quickly and efficiently. I truly appreciate her outstanding professionalism and kindness, and I would highly recommend her to anyone seeking exceptional customer service.
I had a couple of occasions these a few days from COVAU customer service team and I am highly impressed by one of the service Assistant, Ms Aubrey providing excellence care for me. She was very knowledgeable about how things go for the bills and everything. It made me feel assured and trust the company more. Also I found her very caring and supportive in her attitude. I appreciate her service a lot. Thank you Aubrey!
Ann from covau was amazing. She solved an on going dispute in a timely manner. She updated me along the way and got the issue resolved. In a world where most people only care about sales, she actually followed through. Good work.
John Mark Tayag from customer service team was quite helpful.He also responds very quickly and follows up on my concerns straight away through Emails.I am very satisfied with the service I received.Really appreciate your supportMy issue was addressed. Awesome!
No matter, what problem you’re having. Maureen always finds out a best solution for you. I came with utter disappointment and left with satisfaction. Thanks so much to Maureen. She is wonderful and always assisted to the best she could💯 Really appreciate her support. CovaU must be proud to have her💯
A massive stitch up by their online system saved by excellent customer service.I signed up online for gas and electricity and mentioned the move in date, a day prior to when we actually moved in. However, when we were there with our newborn, the property did not have gas or electricity. When enquired I was told that the move in date was automatically rescheduled to the following week since I signed up online and that only signing up through phone call gets preference.Even if this was their unfair policy, I was not informed by any means of this reschedule. I completely lost my sanity since we were there with our newborn with not energy and nowLuckily Neil from CovaU customer service was so understanding and went over and beyond to get our property connected within the night. Kudos to Neil for ensuring it’s connected urgently and also for following even when it was late at night if everything is alright.Completely satisfied with their customer service but dissatisfied with their operations and systems.
Pretty good service, I was trying to connect utilities for my new property and it was a little frustrating that the customer service person had to run through the whole script when I was already happy to join but after I got transferred to a different team and was handed over to Mark Adlaon he was amazing and efficient.
Maureen and Maila...excellent serviceThanks for your expertise in helping us navigate through CovaU sign on for gas and electricity.Totally helpful and patient.So professional.Thank you.Anna and Robert
Maureen was very help and understanding of my problem. She gave me a solution quickly and efficiently. Thank you Maureen.
Mark assisted me and he was very helpful and exactly offered the service what you expect from the call centre rep.
Absolute worst organisation I've ever had the displeasure of TRYING to sign up with. My clear driveway apparently has obstructions and you get conflicting information and the dumbest bunch of morons on the other end of the phone. Save yourself the stress and go elsewhere.
While changing from the previous provider that I experience numerous issues that left me dissatisfied, today with CovaU I went through different experience taking step by step with Mark, and I was left with good vibes for future cooperation .Hewas very pleasent to talk topwarm and very friendly, helpful and knowledgeable .Looking forward for a long term cooperation.
I was very impressed with the level of customer service provided. I contacted Covau to sign up for gas because of their very competitive rates. The excellent service provided made this process so smooth and efficient. Thank you Teo and Mark for being so friendly, positive and helpful!
The call centre staff seem trained to talk you in circles. They insist on up selling you no matter how many times you say no. Then they will call you again and again insisting that you requested to be signed up to additional services. No is not an answer they even seem to hear.Bizarrely, my phone identifies all of their calls as spam. It certainly feels as dodgy as scam calls.I am also certain they have sold my information as I received an immediate flurry of scam calls, some claiming to be from nebulous energy compare sites.I was also given incorrect and conflicting information about deals for bundling gas and electricity. Getting a straight answer was not possible.I will be cancelling my services with them and recommending that any savings may not be worth it for others.
One of the worst service ever enjoyed in Melbourne, I found it on energy compare Victoria government site and picked up the contract, then no where can sign up online but waiting for the call back, I have a property awaiting for the electricity and gas. After days of waiting, someone called me and repeat all the pricing policy which I read online already, I just asked one thing when it can go live, the answer is in a matter of couple days, then after 2 days, someone using mobile to call me and confirm the same thing with same answer of couple days, and then again couple hours later another lady called me, and to my surprise, none of the former call has been recorded within the system, same policy details again, eventually the lady confirmed the contract has been shifted to CovaU, so everything should be fine, other than never bother to send an email with confirmation and when is the date for activation at all. 2 days after, when I arranged moving in cleaning team to do the work, the team told me there's no electricity at all, then I called back again asking what's wrong, this time a lady give me the case reference number and her name, also promised me as long as I'm willing to pay the urgent reconnect fee, the connection could be done within 48 hours with no doubt. And guess what, after called again just now, the reality is: the 48 hours is business day, exclude weekend. So I shall wait again for the sake of urgent fee and urgent reconnect after more than a week waiting, without any email confirmation of contract. And all my fee based move in arrangement becomes a waist.So in short: discounted price comes with discounted quality of service. You get what you paid.
So far so good dealing with Maureen and Rhod. Switching over from a horrible provider I’m currently with, to CovaU and hoping for the good to continue with great rates and way help
Customer service member Mark was very helpful. Unexpectedly, we had no electricity when we took over our rented apartment, perhaps due to a misunderstanding, when we ordered gas and electricity with Covau a few days before. We then called Covau again, and thanks to Mark's rapid response we had the power supply in place the same evening.It is yet early days to assess whether Covau fullfills all our expectations (day 3 since we moved in), but so far the customer support Mark has been very quick to answer our questions, and we have no complaints.
Ana was very helpful and patient in guiding me through the process of signing up with Covau online for gas service. As I had called outside of business hours online sign up was the only option at that time. The online process didn't allow me to request bills to be posted and Ana offered to track the progress of my account activation and assured me that she would update this for me. Now that the account is set-up I can see that she followed through with doing what she said she would do. So far, I have received excellent customer service with the sign up process
Mark is an unsung hero of the CovaU team. Service thus far has been good. Hopefully it continues.
My name is B. EL WAZNI and I called Covau for some issues regarding my invoice. I found they were very friendly and immediately understood my concerns. Maureen From Covau answered and attended to all issues I raised and solved them smoothly .The reference number to my call was 00039357 which was completely responded to my request and made me satisfied.
Great customer service, Arianne provided realistic expectations and followed up ensuring my urgent connection (due to the first being unsuccessful) was carried out.
Unexpectedly helpful team at CovaU, and very minimal IVR too. Mark A. was every kind in helping me resolve a late payment due to some bad luck at my end. He made it very easy which was much appreciated as I’m recovering from an illness. Thanks team.
The changeover took too long. Then the account wouldn't work. Finally encountered Mayreen on chat who resolved the issues.5 stars to Maureen. 4 to Covau for not activating the account and not arranging a callback
Kris and Maureen were very helpful and really knowledgeable about the products they are selling.Great to hear a friendly voice on the phone, I will be recommending CovaU to family and friends.
I contacted COVAU Energy in mid July to switch providers (gas) and I received an email confirming everything was in place and would be switched over. Fast forward 2 months when I receive a massive bill from my old supplier as it WASNT changed over. I called and my account is still being ""processed". I am now switching to AGL. Thanks COVaU you are terrible!! Waiting for customer service to call me but wow that is terrible service.
Just signed up after using the gov compare website. Excellent service from Kris and Maureen today. Competitive rates, friendly and efficient service. Overall happy with my service so far and highly recommend.
We signed up online when we were moving house, 3 days later it was still not connected. We contacted the service centre and spent an hour and a half on a very slow live chat, to be told they had to re sign us up again. We went through all the details, they said we would receive a new email confirmation which we never received and were told it would be urgently connected the next day. The next day there was still no email, and the electricity and gas was not connected. We had to contact them again, and apparently now they can’t even find evidence of our electricity sign up. Would not recommend.
Very wonderful service with CovaU! Arianne is quite helpful and nice! Much appreciated!
Excellent customer service from Maureen Tingson. AGL could learn a lot about how to treat customers from CovAU- I should have switched ages ago.
Review the discount applied to both gas and electricity accountI have had quite service from this company so far.I contacted with Ana who was helpful, efficient and prompt response to all my emails.Good job Ana
Franco Eugenio from customer service helped me out and I am very happy that my concern has been resolved efficiently. I hope that you continuosly provide us the satisfaction we need.
I got cheaper price for the few 3 months and then it started to crawl up in price. Also when asking for assistance I had to rate Covau reps every single time.I got shocked after I changed to the new company which I have for new increased price. I had been offered around 30% discount from Covau but compared to the current company I felt like I got ripped off (few people more payment)Covau: 2 adults + 1baby ($100/month)New company: 3 adults + 2 babies + new aircon installation ($75/month)Note: I am also comparing Covau old price with the new increased price of the other company.
My experienced with Covau is very pleasant especially since being assisted by Jasper, the customer service rep.He assisted me all throughout my inquires from start to finished and days.Was very polite and attentive. I will always checked in with Jasper whenever I have Inquiry, meaning I'll stay with Covau.
Maureen Tingson was really kind in helping me make the repayment on my plan i would really recommend her as a best customer service representative. I hope she has flying colours in her future life. Always keep smiling
Once again outstanding service from Maureen on 2/12/2022 so impressed with the level of service and quick resolution of my issue. Thank you so much Maureeen.Amazing customer service from Maureen today. Solved my issue quickly and with great understanding. Thanks Maureen.
Mark was a fantastic help. He responded to my questions in a caring manner and even offered me a 1 time $20 discount for the inconvenience with getting my direct debt to workHighly recommended was very helpful and wasn’t left waiting on hold
Marc was a great help. He broke my bill down for me and explained everything so that it was easy to understand.
Thank you Maureen for you wonderful assistance. I never right many reviews but thanks to your dedicated, professional and blessed customer service I am a very satisfied customer. Thank you Maureen for the Amazing helpful service and thank you Covau for your understanding.
Franco and I had a conversation about the energy fee. He promptly found the solution to my issue. Thank you so much for your work. I send him my warmest wishes and good luck. Thanks.
Thank you to Arianne who efficiently assisted us with invoices received. Great communication.
MOZO WINNERS... AGAIN
“Comparing energy plans is one of those things Australians often put in the too hard basket. This is where Mozo Experts Choice Awards come in. Our experts have stripped back the marketing jargon and confusing cost structures to decipher which energy plans are really offering the best value for money,” says Kirsty Lamont, Mozo Director.
Winner: MOZO Expert's Choice
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Winner: MOZO Expert's Choice
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GAS PLAN
