Electricity meters are critical to ensuring accurate billing and safe energy supply to your property. From time to time, you may need work done on your meter—whether it’s installing a new one, upgrading an existing setup, or removing a meter entirely.
These types of services sometimes involve more than just replacing equipment. Additional technical work may be required to meet safety standards, ensure compliance with local regulations, or resolve issues identified on-site. When that happens, extra fees may apply.
When arranging changes to your electricity meter—such as installation, removal or upgrades—some extra work may be required to ensure the site is safe and meets regulatory standards. These tasks are carried out by our authorised Metering Service Providers, and any associated fees are passed on to you.
| Service | Description |
|---|---|
| After-hours work | Applies if metering work is scheduled outside standard business hours (before 8am or after 6pm weekdays, before 9am or after 1pm on Saturdays, or anytime on Sundays/public holidays). |
| Certificate of Compliance (NSW only) | Regulatory fee applied when an electrician provides a Certificate of Compliance for electrical work in NSW. |
| Current Transformer (CT) accuracy testing | Testing CTs to confirm they meet operational and safety standards. |
| External load disconnection | Temporarily disconnecting a load for safety reasons before performing meter work. |
| Fuse adjustment or upgrade | Installing, moving or replacing fuse equipment to meet technical and safety requirements. |
| Link modifications | Replacing, relocating or upgrading meter links to comply with safety and metering standards. |
| Rectification of safety issues | Fixing faults or compliance issues identified during metering work. |
| Main switch installation (single or multiphase) | Installing or upgrading main switches upstream of the meter for compliance. |
| Plug-in meter adjustment | Altering or replacing a plug-in meter base to complete metering work. |
| Supply isolation | Charge applies when a licensed service provider is needed to disconnect power for meter work. |
| Work involving asbestos | Managing asbestos risk safely when minor works are required on asbestos-containing meter panels. |
These charges apply only when required and will be clearly itemised on your bill. Additional charges may apply for other services not listed above.
Sometimes, a technician may be unable to complete scheduled metering work due to conditions at the property. When this happens, a Wasted Site Visit Charge may be passed through to cover the cost of the unsuccessful visit.
Common reasons a visit might be deemed unsuccessful include:
We recommend ensuring the site is safe, accessible, and compliant ahead of your scheduled appointment to avoid this fee.
If you request any of the services below, a separate metering charge may apply.
| Service Type | Description |
|---|---|
| CT Meter Inspection | A fee applies when a technician is required to attend site and inspect current transformer (CT) metering equipment to verify accuracy or investigate performance issues. |
| Manual Site Read | This fee covers a technician visit to manually read your electricity meter, usually when remote communication is unavailable. |
| Meter Accuracy Test | A fee applies for a technician to test the meter and verify if it’s recording electricity usage accurately. |
| Meter Inspection | A fee applies when a technician inspects the meter to investigate issues such as possible tampering, faults, or crossed wiring. If a fault is confirmed, the fee may be waived. |
| Meter Reconfiguration | This fee covers reprogramming or updating meter settings on-site to align with specific tariffs or supply requirements. |
| Reconnection (Manual) | A fee applies for a technician to manually reconnect your electricity supply at the meter. |
| Reconnection or Disconnection (Remote) | This fee covers remote energisation or de-energisation performed without a site visit. |
| Remote Meter Reconfiguration | A fee applies for updating meter configuration remotely to support changes in tariffs or technical requirements. |
| Tariff Change (On-site) | This fee covers changes made to the meter configuration on-site to accommodate a new tariff setup, such as adding solar or controlled load. |
| Tariff Change (Remote) | A fee applies for performing a remote update to the meter’s tariff configuration, often for solar or load-based changes. |
